Refund policy
At ALUVI, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and documentation (if applicable).
Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for a refund.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Personal care products
- Beauty accessories
- Pet hygiene products
- Opened or used consumable products
- Gift cards
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping Costs
If the return is due to a defective, damaged, or incorrect item, ALUVI will cover the return shipping costs where applicable.
If the return is due to a change of mind or an incorrect purchase by the customer, the customer is responsible for the return shipping costs.
Order Cancellations
Orders may be cancelled before they have been processed for shipment.
Once an order has been shipped, it can no longer be cancelled. In this case, the return process described above will apply.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: aluvibusiness@gmail.com