Shipping policy
Thank you for shopping with ALUVI.
We are committed to delivering your order safely and efficiently.
Order Processing
All orders are processed within 1–3 business days after payment has been confirmed. Orders are not processed on weekends or public holidays.
Shipping
We proudly offer FREE standard shipping worldwide on all orders.
Estimated delivery times:
- Europe: 5–12 business days
- North America: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Asia: 5–12 business days
- Rest of the World: 7–20 business days
Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email (where available) so you can monitor your shipment.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees required by the destination country. These charges are the responsibility of the customer.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. ALUVI cannot be responsible for packages delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to help locate your package.
Contact
If you have any questions regarding shipping, please contact us:
Email: aluvibusiness@gmail.com